If you decide you would like to return your order, please let us know as soon as possible after you receive them.
You are responsible for covering the cost of your return.
Once you receive your order, you have 14 days to advise us if you wish to return it and then a further 14 days from there get them to us. All returns must be received in excellent unworn condition, cleaned and unmarked, with all cases and associated paperwork.
Our returns address is:
Pretavoir, 153 Howard St, Glasgow, G1 4HF, United Kingdom.
When you return the order please include either the original order paperwork in the parcel or write a simple note with your name, contact details, order number and confirm the reason for return. That will make the processing of your return faster once we receive it.
You can use the Pretavoir box for the return - it is sturdy and will protect the glasses.
Please ensure that products are returned unworn and with all accessories supplied. We can only offer refunds for items that still have the tags attached.